Thursday, August 18, 2011
Why I love my job
Mike arriving promptly on time was only just the start. He identified the problem with my spa within minutes, provided several options for repairs, and fixed the problem in under an hour and a half. Mike was and is a straight shooter with estimates. He was honest with the good and the bad. What sold me was that he put in a ton of effort to fix the problem right there on the spot and did not quit until it worked to his satisfaction. What could have been an expensive overhaul became a minor tune up! He even gave me a crash course in spa care and water treatment. Thank you Mike.
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About time for me to get over here and say some thing, Like marry X MAS To all of you, how ever you are, Ho and I love ya all.
ReplyDeleteI have never written a review online, but I’ve also neverhad the unbelievable customer service offered by Classic Spa Service and themost incredible hot tub man– Michael Durand. My first contact with Mike wasbecause the heater on my hot tub had stopped working. I drink my coffee everymorning in my hot tub – so not having it working was screwing my morningroutine up big time. I called and left him a message. He called me back in 2.5minutes, had me send him a picture of the heater and promptly told me where thereset button was. I hit the button and my heater was working again. The charge?Not a dime.
ReplyDeleteMy next encounter with Mike was even more mind blowing. Afriend was watching a 7 million dollar mansion and had a handful of us over fordinner and hot tubbing. After we finished dinner, we went to get in the hot tuband it still wasn’t hot. I thought I should call Mike, he knows everythingthere is to know about hot tubs, but it was Saturday night on Saint Patrick’sday, so I figured he wouldn’t answer. Well he didn’t answerer but he called meback in 2.5 minutes, got the hot tub working over the phone and wished me ahappy Saint Patrick’s day. Unbelievable.
If there was a super hero named “Hot Tub Man” mike would bewearing the cape. I will never go anywhere else as long as I live to get helpwith my hot tub.
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Jesse Russell
Co-Executive Producer
My Ghost Story
A&E/Biography
MPPT Productions
2100 Sawtelle Blvd. Suite 307
Los Angeles, CA 90025
310-478-3850 (phone)
Jesse@mppt.tv
ABOUT Advantage pools & ponds
ReplyDeleteI would like to say, I never would work with this place ever again, I had some motors to be repaired, I was working with them for weeks to get some one to pick them up, They told me many times , some one was coming, but no call and no one showing up,
At last some one came, nice guy, took all my motors told me how they would come back looking nice, I about a week they call me , the motors are ready. I was thinking grate, maybe its all OK, I had one motor that was going to a custamer that took it to my store for repair, So I asked the guy about this one motor, He told me, Ya its looks like new, Any way ,the motors came in when I was out working, the office gave them the money, When I came in and started to open the boxes with the motors. it looked like they took my motors put them in a box and gave them back just like they took them, The owner is not calling me back, I have called many times, I told them give my money back, they told me they can come get the motors and do the job like they told me they would, but I DO NOT TRUST THEM AT ALL, They would have my money and my motors,